Frequently Asked Questions
If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible. Click a question below to view the answer.
HOW LONG ARE APPOINTMENTS SCHEDULED FOR?
We schedule 90 minutes for bridal and 60 minutes for bridesmaids. If our schedule allows, we can try to accommodate a little bit longer with advanced notice.
WHO SHOULD I BRING WITH ME TO MY APPOINTMENT?
We recommend bringing 1-3 of your closest family or friends, whose opinions you respect and value. Dress shopping can be overwhelming to begin with. Sometimes, too many different opinions can confuse you.
WHAT SHOULD I BRING WITH ME TO MY APPOINTMENT?
We recommend that you wear a strapless bra that you are comfortable in.
WHAT IS YOUR PRICE RANGE?
Our bridal gowns range in price from about $699-$4000. We want every bride to be able to afford the dress of her dreams and not fall in love with ones that are out of her price range. We also offer semi-custom gowns at an additional and affordable cost.
WHAT SIZE ARE YOUR SAMPLES?
We have several size ranges for you to try on.
AM I ALLOWED TO BRING CHAMPAGNE/WINE/ALCOHOL?
We do not allow alcohol to be brought into the salon. We do not hold a liquor license.
WHAT IF I WAS MEASURED ELSEWHERE?
We cannot be held responsible if your measurements were taken elsewhere. Everyone measures differently and every manufacturer’s size charts are different. Dresses are ordered according to the measurements you provide at the time of your purchase. Together, we will review the size chart and we will advise you of the size recommendations according to the manufacturer. Please note, ALL manufacturers have their own size chart and we order to the closest size according to the measurements you provide. Ultimately, the final size ordered is your decision.
HOW LONG DO SPECIAL ORDERS TAKE?
Since bridal gowns and bridesmaid dresses are special ordered, not made to order, they do take a significant amount of time. Most manufacturers give an approximate delivery of 6-8 months for bridal and about 3-4 months for bridesmaids/mothers. Some companies offer a rush at an additional cost. You must also allow time for alterations, which, depending on the time of year, as well as what you need to have done, may take 2-3 months to complete. Many of our bridal samples are available to purchase off the rack. Our prom and special occasion gowns are always available to purchase off the rack.
DO YOU OFFER IN HOUSE ALTERATIONS?
At this time, we do not offer in house alterations. However, we have partnered up with a couple of very well experienced seamstresses, whose information we can provide to you upon your purchase.
ALL SALES ARE FINAL. THERE ARE NO RETURNS OR EXCHANGES.
MY SCHEDULE IS JUST CRAZY AND I CANNOT MAKE IT DURING YOUR NORMAL BUSINESS HOURS, WHAT SHOULD I DO?
Because we are such a personalized salon, we will do our best to accommodate you. Just call us and let us know what works for you and together, we’ll figure it out.